Price, Specifications and Availability
All prices do not include any applicable sales taxes, freight and insurance. Prices are subject to change without prior notice. All products are subject to availability. NEDTEK Computer Solutions Inc. is not responsible for any errors or omissions.

Payment
We accept Mastercard, Visa, Direct Debit and certified cheques. Net 30 day term are offered to established business Customers upon credit approval.

Shipping
All shipments are F.O.B. our warehouse in Lower Sackville, N.S. We offer FREE SHIPPING on orders over $1,000 before taxes. There is a $15 flat ground-shipping rate on most orders and/or backorders under $1,000. Freight insurance is provided for shipments (valued up to CDN$50,000). Additional insurance coverage can be provided at the request of customer at additional charge. All shipments will be sent via ground using a courier selected by NEDTEK Computer Solutions Inc. Air and special handling charges are extra. Customers must report any shipping discrepancies or damages to the Courier Company and NEDTEK Computer Solutions Inc. immediately.

RMA Return Policy
Prior to shipping products back to NEDTEK Computer Solutions Inc, a Return Merchandise Authorization (RMA) number must be obtained from our Service/Technical Department. In order to process your RMA return promptly, the products must be returned prepaid to our warehouse with the following:
1. A copy of the original invoice or packing slip.
2. A brief note describing the problem and defective symptoms.
3. Include all manuals, accessories and original packaging.
4. RMA number on a clearly visible removable sticker on the outside of the box.
5. Original packaging must be clean and free of marks.

Improper packaging, physical damage, or alteration of serial numbers will void all warranties.

Dead On Arrival (DOA)
DOA products and/or any shipping discrepancies must be reported to NEDTEK Computer Solutions Inc. within 48 hours of receipt of goods. DOA returns are subject to the RMA return policy outlined in this document.

Returns for Credit
A full Credit will not be issued on any goods purchased over 15 days. A 25% restocking charge will be applied on goods purchased over 15 days. Retuned merchandise will be accepted only if returned in "as-new" resalable condition including original packing and all manuals and accessories. All products returned for credit are subject to the same RMA policy as above. NEDTEK Computer Solutions Inc. reserves the right to refuse any request to issue credit for returned product.

Service Charges
Hourly Labour Rate: $65.00/hour, minimum ½ hour
On-Site Labour Rate: $85.00/hour, minimum 1 hour
Non-defective Items: $30.00 handling fee per item
Non-NEDTEK Product: $30.00 handling fee per item